Intranet & digital employee experience
DEX research, design and strategy for a digital workplace serving a 25,000+ global workforce — engagement, productivity and internal communication.
Thinkedia Studio
Research first. Opinions second.
The practice that funded the portfolio, and still sharpens it. Research, service design and interface work for hospitality, travel and enterprise teams — by the same people who design our own products.
Method
Four moves, in order
Understand the behaviour before designing for it. Build the answer with the team who will live with it. Design the whole experience, not the screen. Leave something they can run without us.
Research
User and behavioural research, market and trend analysis, heuristic design audits. Evidence before instinct.
Co-create
Facilitated discovery and design-thinking sessions with the client's own team, so the answer is owned inside the business rather than delivered to it.
Design
Customer, user and interface design, brand and social identity — built as one experience across every touchpoint.
Strategize
Digital transformation strategy, go-to-market planning, design direction — the part that decides whether the design survives contact with the business.
Hand over
Design systems and team enablement, so the client keeps shipping after we leave. The engagement ends; the capability doesn't.
Total experience
Customer, employee, user and multi-device experience held in one frame. Fixing one while ignoring the others is how good design fails in production.
Selected work
What the practice has shipped
Reinventing the booking experience
A booking engine losing conversions to cognitive load, inconsistent structure and rage clicks. A UX and behavioural audit, consumer journey mapping, and the finding that most traffic arrived on mobile — so the rebuild went mobile-first, from information architecture through to a tested high-fidelity prototype.
Read the case study →Zero intermission hassle
Ordering during a film without leaving your seat or the story. Stakeholder and end-user interviews led to a QR-code web order flow with nothing to install, and location tracking so runners can find a seat in the dark and the audience can watch the order arrive.
Read the case study →Djubo Insight
Putting the numbers a hotelier actually acts on within reach — an analytics product built around the decisions, not the dataset.
On-campus dining
Kiosk-based dining deployed across Indian institutes including the IIMs.
Reimagining a brand identity
An identity holding two things at once: premium feel, accessible price — built around maternal care and newborn innocence.
Engagements
Four things clients ask us to do
The studio takes on a small number of engagements a year — enough to stay sharp and pay for the products, not enough to become an agency again.
- Discover & analyze
- UX and behavioural research, emerging trends, discovery and design-thinking exercises, design audits.
- Design & innovate
- Customer and user experience design, interface design, brand identity, social identity.
- Business & strategy
- Digital transformation strategy, business consulting, go-to-market planning.
- Execute, test & deliver
- Design direction, design systems, design team enablement.
Quick Recommendations
A day, not a deck.
Not every question needs an engagement. Send us one specific problem — a flow that leaks, a screen nobody uses, a launch you're unsure about — and get a considered recommendation back in a day.
Clients
Teams we've worked with
- Yours?